The Retail Game in 2023: What Brick-and-Mortar Needs to Know

Retail’s evolving, but physical stores aren’t going anywhere. In fact, U.S. brick-and-mortar sales hit $6.22 trillion in 2022. Why? Because nothing beats the instant gratification and personal connection of shopping in person.

 

But here’s the problem: unlike ecommerce, which thrives on customer data, physical businesses often lack insights into their customers’ preferences and experiences.

 

The Power of Data in Building Loyalty

Ecommerce uses real-time feedback to optimize everything from product offerings to customer service. Shouldn’t physical stores have the same advantage? That’s where Hint-It comes in.

 

Key Stats Driving Retail Trends

• 94% of shoppers still hit physical stores.
• 29% buy online, then pick up in-store—a hybrid model on the rise.
• 8% increase in in-store spending year-over-year (March 2022).
• 98% of shoppers read online reviews before visiting a local shop.

 

Closing the Customer Feedback Gap

Hint-It helps physical businesses gather and use customer feedback to grow, with tools that:

• Spot satisfaction trends.
• Fix service issues before they escalate.
• Strengthen loyalty by engaging directly with customers.

 

Bringing Data Insights to the Real World

Here’s how Hint-It makes data work for you:

• Easy Feedback Collection – Turn customer thoughts into meaningful insights.
• Actionable Dashboards – See exactly where to improve at a glance.
• Quick Engagement – Respond fast and remind customers why they love your business.

 

Loyalty Is Your Secret Weapon

Brick-and-mortar success depends on repeat customers and word-of-mouth. With Hint-It, you’ll optimize operations and show customers you’re listening—turning them into your biggest advocates.